Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return & cancellation policy and ensure that all criteria are met before physically sending any items back to us.
We reserve the right to charge a handling fee on all returned products.
We pride ourselves on being able to have your order dispatched within 24 hours, with most orders sent within twelve hours of each business day.
We allow cancellations if the order has not been shipped for a full refund minus credit card processing fees, if applicable.
You can request to cancel your order through the Contact Us page within six hours of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.
If you’re not 100% satisfied in any way with an item you’ve received, please let us know by emailing us within 7 calendar days of receipt, and within 30 days from the order date. Please note that we cannot process any products that are returned without our prior knowledge. Returns can only be made once authorized by Customer Services.
Our site is aimed at customers who have already purchased and experienced the product. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused and you will have to bear postage costs.
We are happy to refund postage costs if the item is defective or sent due to our error.
In order to process your returns as quickly as possible, all returns must include:
- A copy of your delivery note or your order number
- Return authorization (obtainable from Customer Services)
- Reason for return
Please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced.
For credit card refunds, please note we can only refund the total cost of goods, minus credit card processing fees, if applicable. If there are shipping charges to be refunded we will offer you a credit off your next purchase to cover this reimbursement or refund via Paypal.