By placing an order through Ronnie’s Organic website (hereafter referred to as “the company” and/or “this website”), you are entering into an agreement mandating compliance with the Company’ Purchase Terms & Conditions.
In these Terms & Conditions
“We” and “us” means Ronnie’s Organic (hereinafter known as “the Company”).
“You” means the person placing an order.
“The contract is agreed” – by completing and submitting an electronic order form, you are making an offer to purchase products which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed.
By using the website to buy products online, you confirm that you are at least 18 years old.
By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note that products will not be sent (or links to online products) until we have authorization from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized.
Certain steps must be followed for a contract to be formed, as described below.
After you have placed your order, you will receive an email to acknowledge your order. It will confirm which products you have ordered. This email is not an order acceptance from us.
We do not have to accept your order, and for example, we will not accept your order if:
- We do not have the products in stock
- Your payment is not authorized
- There is an error on our website regarding the price or other details of the products
- You have canceled it in accordance with the instructions below
We reserve the right to refuse any orders.
We pride ourselves on being able to have your order dispatched within 24 hours, with most orders sent within two hours of each business day.
You can request to cancel your order through the Contact Us page within two hours of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.
If you’re not 100% satisfied in any way with an item you’ve received, please let us know by emailing us within 7 calendar days of receipt, and within 30 days from the order date. Returns can only be made once authorized by Customer Services.
Our site is aimed at customers who have already purchased and experienced the product. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused and you will have to bear postage costs.
We are happy to refund postage costs if the item is defective or sent due to our error.
In order to process your returns as quickly as possible, all returns must include:
- A copy of your delivery note or your order number
- Return authorization (obtainable from Customer Services)
- Reason for return
Please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced.
Pricing and Payment
Prices throughout the website are quoted in U.S. dollars, and payment can only be accepted in U. S. Dollars. Packing and delivery costs, if any, will be added to the total price of your purchase.
While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible.
The price you pay is the price of the products shown at the time you place your order, even if the price of the product has since changed.
Your payment card will be debited for your order at the time the order is placed. By submitting an online order with Ronnie’s Organic through the Ronnie’s Organic website, you expressly agree not to request a ‘chargeback’ of any fees or payments for said orders, and that no dispute with Ronnie’s Organic will be raised with or adjudicated by the credit card company. Rather, you agree to contact Ronnie’s Organic directly to resolve the issue or obtain a refund pursuant to the product guarantee.
Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.
Please see individual product sales pages for information about delivery and shipping charges, where applicable.
For products that require shipping, we will email you as soon as your order has been shipped, and will advise of the shipping method (if any) at that time.
Changes to Terms & Conditions for buying products online
We reserve the right to change these Terms & Conditions for buying products online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying products online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying products online, you must not place any further orders.
If any part of these Terms & Conditions for buying products online is found to be invalid by law, the rest of them remain valid and enforceable.